Over the past several months I have encountered at least half a dozen (if not more) prospective clients who have found out the hard way that failing to know your passwords can translate into having no way to access your website (and in some cases having to abandon a domain and start over). And yes, you know what is coming . . . my recommendations:
- Always, always, always have all the passwords for your domain, hosting, ftp access, cms website access, social media sites and email marketing account. You may have the best web person ever and what happens if something happens to them or they leave the business? (None of us like to think like this, and yes, it happens). Even if you don’t know exactly how to use the passwords yourself, having them allows someone who does to assist.
- Your own account – Whenever possible be sure your domain, hosting, website, etc is in its own separate account with your name on it. You don’t want to be left unable to access your account if something happens to the main account holder or payment becomes an issue.
- And if you find yourself in this situation, most reputable registrars provide a way to prove ownership – although you may not appreciate the hoops you’ll be jumping through.
This simple safeguard can save you time, money and headaches – know your passwords.